Last updated: June 3, 2026
This Return policy explains how returns are handled for eligible Prio Glasses orders.
Return Window
If you would like to request a return, contact us within 14 days of delivery. Return requests made after this period may not be accepted unless required by applicable law.
Return Eligibility
Returned items must be in the same condition in which they were received, including any included case, accessories, tags, packaging, or documentation where applicable. Items showing additional wear, damage, alteration, lens replacement, repair, or missing included materials may be refused or refunded at a reduced amount.
Pre-Owned Items
Prio Glasses sells pre-owned eyewear. Minor signs of prior handling may be present and do not automatically qualify an item as defective when they are visible in product photos or described in the listing.
How To Request A Return
Use the Contact Us page and include your order number, the email used at checkout, the product name, and the reason for return. We will provide next steps if the return is approved.
Return Shipping
Customers are generally responsible for return shipping costs unless the return is caused by a Prio Glasses error or an item arrives materially different from the listing. Use a trackable shipping method and keep proof of shipment.
Refunds
After an approved return is received and inspected, refunds are issued to the original payment method when possible. Processing times depend on payment provider and bank timelines.
Prio Glasses is an independent reseller. Brand names are used only to identify authentic pre-owned products and do not imply affiliation with the brand owner.