Contact Us

Last updated: June 3, 2026

Need help choosing a frame or checking an order? Contact Prio Glasses and include the details that will help us respond quickly.

How We Can Help

  • Order status and tracking questions.
  • Product condition or image questions.
  • Frame measurements, fit comparison, and style guidance.
  • Shipping, return, and exchange support.
  • Questions about authenticated pre-owned Chanel eyewear.

What To Include

For order-related support, please include your order number, the email used at checkout, and the product name or model code. For fit guidance, send the frame you are considering and any current frame measurements you already know.

Response Time

We aim to reply as quickly as possible during business days. Response times may vary during weekends, holidays, or periods of high order volume.

Before You Contact Us

You may also review our Shipping policy, Return policy, Terms of service, and Privacy policy pages for common order and store information.

Prio Glasses is an independent reseller. Brand names are used only to identify authentic pre-owned products and do not imply affiliation with the brand owner.